At Dog-tags.co.uk we are committed to giving you the best possible Dog Tag products, prices and service.

Should any product purchased from Dog-tags.co.uk be found to be faulty, damaged in transit, or differing from the description given at the Dog-tags.co.uk website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to Dog-tags .co.uk within 21 days of delivery of the product.

In the event of a customer purchasing an item from Dog-tags.co.uk mistakenly and through no fault of .Dog-tags.co.uk, we will be pleased to replace or refund the item provided that the original item is returned to Dog-tags.co.uk unused and in saleable condition.In cases where the items have been embossed to the customers specification these are classed as unsaleable. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Dog-tags.co.uk reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an order is returned, we reserve the right to retain the cost of the outward carriage.

This does not affect your statutory rights as a consumer.

To arrange to return a product or for further information about returns or refunds please e-mail us at info@Dog-tags.co.uk or telephone us at 01283 530707